Small business

The Reply Book

Word-for-word replies to the customer messages that shop owners dread, indexed by situation.

  • The Reply Book, preview image 1
  • The Reply Book, preview image 2

Pages from the sample PDF that comes with the file.

$12Prices in USD. VAT/GST added at checkout.

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PRINTABLE PDF

What’s inside

  • 64 replies in 8 parts, from late packages to refunds and haggling
  • A short guide to the shape of a good reply
  • A list of phrases to cut, with plain wording to use instead
  • An index by situation at the back
  • Printable on Letter and A4 paper

What you get

  • The Reply Book Letter.pdf
  • The Reply Book A4.pdf
  • The Reply Book Quick Start.pdf
  • The Reply Book Sample.pdf
  • License.txt
  • Instant download

7-day guarantee: if the file does not work as described, write to us within 7 days of purchase and we will fix it or refund you.